Refund policy

Returns & refund policy

We want you to be happy with every order. Because we sell health, wellness and personal-care products, we can only accept returns under the conditions below.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Once confirmed, we will send a replacement or give you a full refund, including the original shipping cost. You will not need to pay for the return.

Change of mind

You may return items within 7 days of delivery if they are unopened, unused and in their original factory seal. For health and hygiene reasons, we cannot accept returns of products that have been opened or whose seal is broken. For change-of-mind returns, return shipping costs are paid by the customer and the original shipping fee is not refundable.

Customers in the European Union: 14-day right of withdrawal

If you live in a member state of the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period ends 14 days after the day you (or a person you name, other than the carrier) receive the last item of your order. If the last day falls on a weekend or public holiday, the period is extended to the next working day.

To withdraw, tell us by a clear statement, for example an email to info@harazigroup.com with your name, address, order number and the items you are returning. You may use the model form below, but it is not required. You meet the deadline if you send your notice before the 14-day period ends.

To start a return or cancellation request, visit your order history.

Exception for sealed goods: under EU law, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery. This covers our dietary supplements, food and drinks once their factory seal has been broken.

Effects of withdrawal: we will refund all payments received from you, including the standard delivery charge, no later than 14 days after we receive your notice of withdrawal, using the same payment method you used, at no extra cost to you. We may withhold the refund until we have received the goods back or you have supplied proof of sending them, whichever is earlier. Please send the goods back within 14 days of telling us. You bear the direct cost of returning the goods. You are only liable for any loss in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form (complete and return only if you wish to withdraw):
To: VitaMora, info@harazigroup.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name: ______
Address: ______
Date: ______

How to request a return

Email info@harazigroup.com with your order number and the reason for the return.
We will reply with return instructions and the return address. Please do not send items back without contacting us first.
Once we receive and check the item, we will confirm your refund.

Refunds

Approved refunds are made to your original payment method within 7–14 business days. The time it takes to appear in your account depends on your bank or card provider.